CRM's prime focus is to
manage and increase the value of business to customer relationships.
But while CRM practices help to acquire and retain customers,
historically CRM activities have increased rather than reduced
operational costs.
Managing customer relationships is expensive and cumbersome,
especially when traditional CRM consultants advocate capital
intensive and difficult to implement systems.
So how do we help?
ST Infosys's Multi-Touch points Contact Center offers best in class
customer experience management by providing a 360-degree view of
each customer regardless of the channel used in a 24x7, highly fault
tolerant environment.
All inbound or outbound services are monitored for strict SLA
adherence and Quality Assurance with each customer contact over a
phone, email or web chat.
Powerful 'Service Request Mechanism' and its fulfillment tracking
systems, integrates the client's systems with our call center to
guarantee execution of each customer request.
Our agents are empowered by our Knowledge Management Processes,
which ensure prompt, accurate and consistent agent responses.
We're passionate about delivering customer delight with the help of
our Process Management Services, which continuously audits and
re-engineers to industry best practices.
Excited about outsourcing already?
Our Business Migration Team will understand and integrate with your
existing CRM and ERP systems and phase the implementation project to
beta-test services in as little as 1 week!
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